Frequently Asked Questions

Shipping

1. How long will it take to receive my order?

  • Order processing will take 1-2 business days. Deliveries can take anywhere from 5-11 business days. Total delivery time 6-13 business days.

  • Delivery details and tracking will automatically be provided in your email within 48 hours. (Check spam box).

2. How much does shipping cost?

  • Shipping costs are on us, this means that we offer Free Shipping! We run discounts and promotions all year, so stay tuned for exclusive deals.

3. Do you deliver worldwide?

  • YESS, we do

Returns

1. What are the return conditions?

guarantees that you can return your order within 15 days of receipt

  • Items must be returned to us in an unworn and unwashed condition, suitable for resale with the labels still attached.

1. What are the return conditions?

guarantees that you can return your order within 15 days of receipt

  • Items must be returned to us in an unworn and unwashed condition, suitable for resale with the labels still attached.
  • For more details, please review our Return & Refund Policy

2. What should I do if I want to return my order after the return period has expired?

  • Remember to deliver your return within 15 days before the return period expires. If this is not possible, we offer you the option to exchange the product for a replacement or a voucher. Ask our customer service for options.

3. Do you offer return or exchange?

  • We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please Contact Us within 15 days of receiving your order to arrange a return or exchange.
  • Please refer to our Return & Refund Policy for more information.

4. What should I do for the return process?

  • Please note that return requests are typically processed within 24 to 48 hours.

Payments

1. What payment methods are accepted?

We accept a wide variety of payment options for your convenience, including:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • Shop Pay
  • Apple Pay
  • Google Pay

2. Is my payment information secure?

  • Absolutely. We use secure encryption technology to protect your personal and payment details, ensuring your shopping experience is safe and private.

Why was my payment declined?

Payment may be declined for several reasons, including:

  • Incorrect card details
  • Insufficient funds
  • Bank authorization issues

We recommend checking your payment information or contacting your bank for assistance.

4. When will I receive my refund?

  • We will process your refund once we receive and inspect the returned items.
  • Refunds typically take 10 business days after processing, depending on your bank or payment provider.

ELURA BRUSH

Frizz showing up while you’re out? This mini straightener is your quick rescue — small, lightweight, and perfect for keeping your hair sleek and shiny wherever you are.

  • Free Shipping

    Fast & Free shipping ! Order before 11 PMand we will process it today!

  • Customer Support

    If you have any questions or concerns? We are happy to assist you at contact@elura-hair.com

  • 15 Day Try-It

    Try your new fit for 15 days without any obligations! Don't worry! We offer free returns.

  • Secure Payment

    We safeguard your payment details with Secure Encryption for the best shopping experience.

VALORIA TREND